At TV Jacket, we take immense pride in curating a diverse range of high-quality merchandise, including jackets, vests, long coats, track suits, hoodies, and blazers, designed to elevate your style quotient. Our commitment to excellence extends to every aspect of your shopping experience, and we have established a transparent and customer-centric refund policy to ensure your utmost satisfaction.
Our commitment lies in providing the utmost quality and authenticity in our products to establish trust with our valued clients. In the rare event that you encounter any issues, we offer a straightforward refund policy to address your concerns.
If you encounter any issues with your purchase, our refund process is designed to address your concerns seamlessly. Here’s what you can expect:
To begin the refund process, simply reach out to our dedicated customer support team, who will guide you through the necessary steps.
Once your request is received, we will provide you with a return authorization and detailed instructions on how to send back the item.
Kindly note that the shipping costs for returning the item will be borne by you. We recommend using a trackable shipping method to ensure the safe return of your purchase.
It’s clearly stated in our refund policy that the amount to be refunded will only cover the cost of your order and we won’t refund any kind of shipping charges you have paid during the entire process.
Upon receipt of the returned item at our facility, our expert team will inspect it to ensure its condition meets our standards. Once approved, your refund will be processed within 3 working days.
The reimbursement will be made using the same payment method you used for the original purchase, whether it’s a credit/debit card or PayPal account.
While we strive to expedite the refund process, please keep in mind that the timeline for the payment to reflect in your account may vary based on your banking institution. Typically, bank procedures may take anywhere from 5 to 14 working days. Rest assured, we will keep you informed at every step via email, ensuring transparency and peace of mind throughout the entire process.
When applying for a refund, one must be informed that we will only process your refund once the order arrives back at our place.
Once your return is processed, we ensure a swift refund within 3 working days. The reimbursement will be made to the same payment method used for the purchase, whether it’s a card or PayPal account.
If customer wants to exchange his/her order we will not deliver a new one until and unless we receive the previous one.
If you receive an incorrect shipment and wish to return it for a refund, you are eligible for this policy. Rest assured; our dedicated accounts department handles the return process efficiently.
At TV Jacket, your feedback is invaluable to us. We are continuously looking for ways to enhance your shopping journey and ensure that your experience with us is nothing short of exceptional. Your input helps us refine our offerings and services, so please don’t hesitate to share your thoughts and suggestions.
In conclusion, our refund policy is a reflection of our unwavering commitment to your satisfaction. We understand that unexpected situations can arise, and our goal is to make the resolution process as smooth as possible. Whether you’re seeking the latest trends or timeless classics, we invite you to explore our carefully curated collection and experience fashion that resonates with your personal style. Shop with confidence at TV Jacket, where every purchase is backed by a customer-centric refund policy that puts you first.