At TV Jacket, our topmost concern is your contentment as our esteemed patron. We comprehend that occasionally; the dimensions or hues of the product may not match your expectations. Hence, we grant you the freedom to return or exchange any bought item, following these easy guidelines:
You have a generous 30-day window to return or exchange the order (inclusive all the clothing items that are available for sale at Tv Jacket.com) from the date of receipt. After this period, we won’t be able to address any concerns or dissatisfaction.
If you wish to cancel your order, please notify us within 24 hours for a full refund. However, cancellations made after this time frame will incur a 25% deduction from the paid amount. For cancellations within 3 days before shipping, a 50% deduction will apply. After 3 days of confirmation, we won’t be able to process any cancellations.
Our exchange policy is designed to ensure your satisfaction with your purchase. To be eligible for an exchange, please ensure that the item remains in its original condition. However, your exchange request will not be processed by us in case you sent a damaged item back or used item to our warehouse (except that it was damaged when you received it. In that case, we encourage you to contact our customer support team immediately and provide them with proofs of damage). Shipping cost for returning the item to our warehouse or production house will be borne by you, the customer.
To help you understand our exchange policy better, here are some key points to consider:
The product should retain its original condition to qualify for an exchange.
Provide a Valid Reason: When applying for an exchange, please include a valid reason in your email.
You are eligible for an exchange if you receive a different product, the wrong size, or color, or if it lacks the mentioned features.
Any custom expenses incurred during the exchange process will be your responsibility.
We advise using a trackable courier service and providing us with the tracking ID for smooth coordination.
Upon approval for exchange, you will receive a return address for sending back the product.
Once we receive the returned product, we’ll process the replacement, which will reach you within 15 days.
Kindly note that customized parcels are not eligible for exchange.
We strive to make the exchange process seamless and customer-friendly, ensuring you have a hassle-free experience with us.
At our store, we prioritize your satisfaction with our products. To ensure a smooth return process, please consider the following guidelines:
Multiple orders of the same product in different sizes are not eligible for return/exchange due to misuse of this facility.
If you choose to return a product, the return shipping cost will be borne by you, the buyer. Additionally, you may be liable for shipping and handling fees based on the item’s weight and size.
To qualify for return, refund, or exchange, the product must have its tags intact. If you lost the tags during package opening, trial, or if it is found damaged during the inspection by our team, the item will neither qualify for exchange nor for a refund.
Please submit any requests for return, refund, or exchange within 24 hours of receiving the product for consideration. Any application or request received beyond the given timeframe won’t be entertained for return, refund, or exchange.
Before shipping your item, our diligent product inspector thoroughly review its color, sizing, stitching, material quality, and pattern to ensure that you get what you have ordered. However, if you face any issues, kindly email us at the provided address, and we’ll promptly address your concerns.
We believe in providing you with the best shopping experience, and these policies are designed to make your journey with us smooth and enjoyable. Should you have any questions or concerns, please don’t hesitate to reach out to our friendly customer support team. Your satisfaction is what keeps us motivated and innovative.