At TV Jacket, your satisfaction is our priority. By placing an order through our user-friendly website, you’re entering into an agreement that ensures a seamless shopping experience. Our shipping policy is designed to protect both you and us while setting clear expectations.
We strive to maintain accurate stock counts on our website. While we aim to fulfill your entire order, occasional stock discrepancies may arise. In such cases, we’ll promptly fulfill available products and contact you to discuss options for back-ordered items. You can choose to wait for restocking or opt for a refund.
Shipping costs, determined by item weight, dimensions, and destination, are calculated during checkout. Rest assured, the price you see is the final shipping cost you’ll pay.
TV Jacket also receives orders from remote areas so you can rest assured that we are providing our shipping services to such areas as well. If you belong to any remote areas, we have got you covered. The shipping charges to deliver your orders in remote areas are calculated and disclosed right after reviewing your residential address.
Please review our return policy for details. If you have a product with a warranty issue, we’re happy to help. You can make a warranty claim within 30 days of getting the item. While you need to pay for the shipping to return it, we’ll give you back the money once we confirm the warranty is valid. It usually takes about a week to process the claim. Once it’s approved, you can choose to get your money back, receive store credit, or get a new item (if it’s available).
We understand your anticipation. Domestically, orders generally reach you within 2 – 7 days. For international orders, transit times vary between 4 – 22 days based on your shipping (standard, expedited and free) and free shipping* also apply (UK, USA, Canada and Australia). You’ll receive a more accurate estimate during checkout.
Orders are typically dispatched within 2 business days upon payment confirmation. Our warehouse operates Monday to Friday during standard business hours, excluding national holidays. We’re committed to minimizing shipment delays even during holiday periods.
Need to modify your delivery address? No worries! Changes can be made before your order is dispatched.
We understand that life is full of surprises and sometimes plans change. That’s why we’ve designed our ordering process to be as accommodating as possible when it comes to changing your delivery address. Your convenience is our priority, and we’re here to explain how our flexible delivery address policy works.
Whether you’ve moved to a new location, your plans have shifted, or you simply realized you’d prefer your order delivered elsewhere, we’ve got you covered. Our flexible delivery address policy allows you to make these changes, ensuring your order reaches you exactly where you need it to.
However, it’s only possible if your order hasn’t left our warehouse yet. If you request for change in delivery address after the dispatch, we won’t be able to process it and we will charge additional shipping cost to deliver it to a new location.
You might be wondering why we’re only able to accept delivery address changes before your order has been dispatched. The reason is simple: once an order leaves our warehouse, it’s on its way to you via our trusted couriers. To maintain the highest level of efficiency and ensure your items reach you as swiftly as possible, we need to finalize delivery details before the package is en route.
Please be aware of the fact while placing your order that we don’t entertain delivery on PO Box address. Therefore, it’s necessary for you to provide us with your complete and authentic residential address so we can conveniently deliver your order.
We proudly ship to military addresses using relevant courier, ensuring your items reach you, wherever you serve.
When an item is unavailable, we’ll hold your order until it’s back in stock. Items already in your order will be reserved during this time.
If your delivery time surpasses our estimate, please contact us for a prompt investigation and resolution.
Upon dispatch, you’ll receive a tracking link to follow your shipment’s progress using real-time updates from the shipping provider.
If your parcel arrives damaged, please reject it if possible and connect with our customer service. In cases where delivery is completed without your presence, reach out to us for guidance.
For international orders, be aware that import duties and taxes may be applicable upon arrival in your destination country. Familiarize yourself with these potential costs before placing your order. Declining payment of duties and taxes results in the return of goods at your expense, with a refund for the item’s value minus return shipping.
Changed your mind? You can cancel your order at any time before dispatch. Once dispatched, refer to our refund policy.
For any inquiries, our customer service team is here to assist you. Feel free to reach out for prompt and helpful support.
At TV Jacket, we’re committed to ensuring your shopping experience is seamless, transparent, and enjoyable. Our shipping policy reflects our dedication to your satisfaction. Shop confidently with us today!